AIRPORT
Heraklion International Airport is located 17 km from the hotel.
Driving to the airport by car takes approximately 20 minutes.
ANIMALS / PETS
Pets are not allowed on the hotel premises.
For health and safety reasons, we kindly ask you not to feed any stray animals approaching the Resort.
ANNIVERSARY / BIRTHDAY CAKE
If you would like that our pastry chef prepares a birthday or anniversary cake for you at an extra cost, please contact the reception staff 2 days prior to your desired date.
BILLIARD
Billiard tables are available in the two bars of the hotel.
BIRTHDAY PACKAGES
Celebrate your birthday during your summer holidays in style with one of our packages.
For more information please contact the reception.
BUS TIMETABLE
There is a public bus stop on the main road, ca 400m from the hotel entrance.
At the reception you can find an up-to-date bus timetable.
CAR RENTAL
Car rental may be arranged at the reception desk.
The minimum rental age is 21 and the driver needs to be a holder of a valid European or International driver’s license.
CHECK-OUT
Check-Out time is at 11:00.
Late check out may be available on request subject to room (type) availability and occupancy level for an additional fee.
Please check with the reception one day prior to your departure for availability of late check-out.
We remind all guests to leave your room key at reception on departure.
CHEQUES
We regret that the hotel cannot accept personal cheques.
CREDIT CARDS
Kindly note that we accept the following credit cards: MasterCard / Eurocard, Maestro and Visa.
DOCTOR
A doctor can be contacted any time (24 hours).
For emergencies, there is an Ambulance service at the Hospital of Heraklion.
Please contact the reception.
A doctor could also visit you in your room with prior arrangement at an additional cost.
EXCURSIONS
Guide escorted tours are organized to the most significant sights of historical and archaeological importance on Crete.
Tour operator representatives or the reception will assist you with all the necessary information concerning useful guidance maps and tour tickets, as well as qualified guides for private tours if requested.
FIRST AID
First aid kits are available at the reception and at all the catering venues of the Hotel.
GOLF
The Crete Golf Club with 18-hole golf course, is only 15min drive (11km) from our hotel.
For more information and reservations please contact our reception desk (extension 0)
INTERNET
Free Wi-Fi internet access is available in all rooms and public areas.
KIDS PLAYGROUND
The Kid’s Club playground is located next to the Reception.
Please note that the playground is not supervised.
MINI MARKET
It is located next to the reception.
The Minimarket operates on a daily basis from 08:00 until 22:00 with cigarettes, beach wear and accessories, large variety of products and souvenirs.
NEARBY ATTRACTIONS (Distance from hotel)
City of Heraklion & Archaeological Museum, 19 Km
Knossos ancient city, 21 Km
CRETAquarium, 2 Km
Hersonissos, 8 Km
City of Agios Nikolaos, 46 Km
Spinalonga island, 52 Km
Golf Club of Crete, 11 Km
PHARMACY
The nearest Pharmacy is located 800m from the hotel.
SWIMMING POOL
Opening Hours 10.00 to 18.00hrs.
Pool is closed after 18:00hrs therefore swimming is not allowed after this time and during the night.
We kindly ask you to follow the swimming pool rules and regulations. Diving, jumping, running, pushing and rough play by the pool it is not permitted.
All guests are requested to use showers before using the Swimming Pools.
Parents are responsible for their children’s safety in the pool.
Do not enter or stay at the pool with symptoms like fever, cough or shortness of breath.
Any injury occurred in or by the pool area is needed to be reported to a lifeguard or to a supervisor or at the Reception.
The swimming pools is with fresh water.
TAX ACCOMODATION
An accommodation tax has been implemented in Greece since January 2018 which for 4-star hotels is 3 Euros per night, it is not subject to VAT and the guest is obliged to pay preferably by cash.
TAXI
Taxis can be arranged by the reception team and transfer you to any location in Crete.
There are standard tariffs for most locations; therefore, the cost can be ascertained before the transfer.
Late afternoons and early evenings during high season are particularly busy periods and there may be some waiting time.
TOURS
Should you wish to arrange a tour of the places of interest in Crete, the Reception Desk would be happy to assist you.
